Promotion of tourism through social networks
Palavras-chave:
tourism promotion, destinations, social networks, internetResumo
This article analyses the current situation of the use of the Internet and social networks in tourism promotion in Catalonia by the different existing regional tourism boards.
The results obtained from a survey to the managers of Catalan tourism promotion entities and from observations show, on the one hand, that the use of new technologies is very unequal among the different entities, and on the other hand, that in a single year of analysis the use of social media by brands of each region has undergone a significant increase. However, representatives of Catalan tourism brands are aware of the significance of using social networks and the Internet to promote their destination because all of them have a website, and 78% of them have a Facebook profile, Twitter, and a Youtube channel. This study can serve as a tool to promote their destinations with new strategies via social networks that every day increases their popularity among Internet users.
Referências
Akehurst, G. (2008). User generated content: the use of blogs for tourists and tourism organisations. RSM, Erasmus University, Rotterdam, The Netherlands.
Baggio, R. (2003). A website analysis of European tourism organizations. Anatolia, 14(2), 93-106.
Baker, S., & Green, H. (2005). Blogs cambiarán su empresa. Business Week, 3931, 56-67. Retrieved from www.businessweek.com/magazine/content/05_18/b3931001_mz001.htm
Bigne, E., Ruiz, C., & Sanz, S. (2009). Nuevas tecnologías y comportamiento de compra. Un análisis de las variables determinantes de la decisión de compra a través del móvil. Esic-Market, 134, 99-128.
Blain, C., Levy, S. E., & Ritchie, J. R. B. (2005). Destination branding: Insights and practices from destination management organizations. Journal of Travel Research, 43(4), 328–338. Boyd, D.M., & Ellison, N.B. (2007). Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. Prentice Hall. Londres.
Buhalis, D., & Schertler, W. (1999). Information and Communication Technologies in tourism. ENTER'99, Springer-Verlag, Wien-New York.
Casalo, L., Cisneros, J., Flavian, C., & Guinaliu, M. (2009). Determinants of Success in Open Source Software Networks. Industrial Management & Data System, 109(3-4), 532-549. Clave (A).
Casalo, L., Flavian, C., & Guinaliu, M. (2011). Antecedents and consequences of consumer participation in online communities: the case of the travel sector. International Journal of Electronic Commerce, 15(2), 137-167. Clave (A).
Castells, M.A. (2006). La era de la información: economía, sociedad y cultura. Ed. Alianza. Madrid. 3ª Edición.
Donaire, J.A., & Gali, N. (2011). La imagen turística de Barcelona en la comunidad de flickr. Cuadernos de Turismo, 27, 291-303.
Dwivedi, M., Shibu, T. P., & Venkatesh, U. (2007). Social software practices on the internet: Implications for the hotel industry. International Journal of Contemporary Hospitality Management, 19(5), 415–426.
Frago Clos, L. (2011). La metamorfosi del centre a les capitals comarcals: entre tradició i postmodernitat. Dirección: Carreras i Verdaguer, Carles. Universidad de Barcelona, Departamento de Geografía Humana. Retrieved from http://www.tesisenred.net/handle/10803/52877
Gomis, J. M., Gonzalez, F., Perez, E., & Rubio, F. (2005). Sociedad del conocimiento y turismo. Sociedad del Conocimiento. Cómo cambia el mundo ante nuestros ojos, 151-219.
Gonzalez, P. (2008). Las TIC y el sector turístico. Nuevos procesos de intermediación. XI Congreso de Turismo Universidad y Empresa. Innovación, creatividad y nuevos modelos de gestión en turismo, Castellón, 623-644. Hay, B. (2010). Twitter twitter—but who is listening? A review of the current and potential use of twittering as a tourism marketing tool. 20th Annual Conference of the Council for Australian University Tourism and Hospitality Education, University of Tasmania, Hobart, February 8–11. Retrieved from: <http://eresearch.qmu.ac.uk/1500> Hosteltur. El Parlamento de Cataluña aprueba la Marca Turística de les Terres de l’Ebre, en Tarragona. Retrieved from: <http://www.hosteltur.com/12412_espana-parlamento-cataluna-aprueba-marca-turistica-terres-lebre-tarragona.html> La Vanguardia: Dues marques o deu? Retrieved from: <http://www.scribd.com/doc/56743454/Vivir-Idioma-CAT-31-05-2011>
Law, R., Qi, S., & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31(3), 297-313.
Mack, R. W., Blose, J. E., & Pan, B. (2008). Believe it or not: credibility of blogs in tourism. Journal of Vacation Marketing, 14(2), 133-144.
Malaver, T. (2011). El uso de las Tecnologías de Información y Comunicación (TIC) en las Pequeñas y Medianas Empresas de turismo (PYME). Revista CITUR, 1(2), 128-135.
Martin, J., & Quero, M.J. (2004). La página web: ¿una herramienta de marketing relacional? ESIC Market, 119, 117-129.
Miguens, J., Baggio, R., & Costa, C. (2008). Social media and tourism destinations: TripAdvisor case study. Paper presented at the conference Advances in Tourism Research, Aveiro, Portugal, May 26–28.
Merinero, R., & Pulido, J.I. (2009). Desarrollo Turístico y Dinámica Relacional. Metodología de Análisis para la Gestión activa de destinos turísticos. Cuadernos de Turismo, 23, 173-193.
Miralbell, O. (2001). Portales de destinos turísticos en Internet: Una reflexión estratégica. Métodos de Información, 8(42), 74-81.
O’Reilly, T. (2006): Web 2.0 Compact Definition: Trying Again. Retrieved from: <http://radar.oreilly.com/archives/2006/12/web_20_compact.html>
O’Reilly, T. 2007. What is Web 2.0: Design Patterns and Business Models for the Next Generation of Software. Communications & Strategies. 65.
Prahalad, C.K., & Ramaswamy, V. (2000). Co-opting Customer Competence. Harvard Business Review, 78(1), 79-87.
Park, Y. A., & Gretzel, U. (2007). Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis. Journal of Travel Research, 46(1), 46-63.
Pezua, O. R., & Viardot, E. (2010). El futuro de la desintermediación en los servicios turísticos: ¿una evolución en las competencias?. Documento de trabajo nº 10. Universidad ESAN. Lima. Perú.
Reid, M., Luxton, S., & Mavondo, F. (2005). The relationship between integrated marketing communication, market orientation, and brand orientation. Journal of Advertising, 34(4), 11-23.
Sancho, A., & García, G. (2004). La importancia de las nuevas tecnologías en la decisión de localización de las
www.isce-turismo.com
THIJ - Tourism and Hospitality International Journal, 2 (1). March 2014 ISSN: 2183-0800
empresas turísticas. Actas congreso Turitec 2004. Universidad de Málaga. Sastre Alberti, F., Christensen, H., Serra Cantallops, A., Llodra Riera, B., Sans Rosello, I., & Seda Gambin, C. (2008). Uso, necesidad e impacto de la información turística multimedia de las Illes Balears en Internet. VII Congreso Turitec 2008. Schmallegger, D., & Carson, D. (2008). Information search and trip planning behaviour of international and domestic four wheel drive travellers in central Australia. Proceedings of CAUTHE (Council of Australian Tourism and Hospitality Education). Annual Conference.
Sheungting Lo, I., Mckercher, B., Lo, A., Cheung, C., & Low, R. (2010). Tourism and online photography. Tourism Management, 32, 725-731. Stienmetz, J. L. E., Levy, S., & Boo, S. (2012). Factors Influencing the Usability of Mobile Destination Management Organization Websites. Journal of Travel Research, first published on November 29, 2012.
Sunil, S., & Nazrul, I. (2005). Why hotels adopt ICTs: a study on the ICT adoption propensity of hotels in Thailand. International Journal of Contemporary Hospitality Management, 17(5), 391-401.
Thevenot, G. (2007). Blogging as a social media. Tourism and Hospitality Research, 7(3-4), 282-289.
Twitter search API (2013). Retrieved from: <https://dev.twitter.com/docs>
Vilaseca, J., Toterrent, J., Llados, J., & Garay, L. (2006). TIC, innovación y productividad en la Información y Comunicación TuriTec. Escuela Universitaria de Turismo de la Universidad de Málaga.
William, E. (2007). Turismopedia. Definición de Turismo 2.0. Retrieved from: <http://wiki.turismo20.com/doku.php>.
Zheng, X., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31, 179-188.