Transferência e utilização do conhecimento em turismo: O estado da arte

Autores

  • Jorge Pacheco dos Santos

Palavras-chave:

Turismo, Revisão bibliográfica, Transferência de conhecimento, Utilização de conhecimento, Gestão de conhecimento

Resumo

Reconhecendo um papel cada vez mais determinante do Conhecimento na competitividade organizacional, o presente artigo procede à revisão bibliográfica da investigação publicada sobre transferência e utilização do conhecimento em turismo, no contexto da gestão do conhecimento. Através da pesquisa bibliográfica das referências e citações de um conjunto inicial de artigos científicos, selecionou-se um conjunto de artigos empíricos e de revisão de literatura, que foram objeto de análise documental. Os resultados alcançados confirmam os diagnósticos anteriores quanto à insipiência e falta de sofisticação metodológica, sugerindo três focos temáticos nos artigos empíricos: i) disseminação e perceções sobre o conhecimento académico; ii) transferência de conhecimento ao nível interorganizacional; e iii) condicionantes da transferência de conhecimento em contexto intraorganizacional. A finalizar, discutem-se os resultados, suas implicações e limitações, sugerindo-se direções de pesquisa futura.

Referências

Baggio, R. & Cooper, C. (2010). Knowledge transfer in a tourism destination: The effects of a network structure. The Service Industries Journal, 30(10), 1757-1771.

Borges, M. D., Eusébio, C. & Carvalho, N. (2012). Knowledge transfer for the development of sustainable tourism: Focus on official Portuguese tourism websites. International Journal of Tourism Policy, 4(3), 183.

Cooper, C. (2006). Knowledge management and tourism. Annals of Tourism Research, 33(1), 47-64.

Chen, W. & Cheng, H. (2012). Factors affecting the knowledge sharing attitude of hotel service personnel. International Journal of Hospitality Management, 31(2), 468-476.

Cheng, C., Li, X., Petrick, J. F. & O'Leary, J. T. (2011). An examination of tourism journal development. Tourism Management, 32(1), 53-61.

Espinosa, M. D., Martín, A. C. & Dobón, S. R. (2003). The transmission of knowledge by means of strategic alliances: An application in the hotel industry. Journal of Transnational Management Development, 8(3), 19-34.

Frechtling, D. C. (2004). Assessment of tourism/hospitality journals' role in knowledge transfer: An Exploratory Study. Journal of Travel Research, 43(2), 100-107.

Hallin, C. A. & Marnburg, E. (2008). Knowledge management in the hospitality industry: A review of empirical research. Tourism Management, 29(2), 366-381.

Hawkins, D. E. (2006). Transferring tourism knowledge. Journal of Quality Assurance in Hospitality & Tourism, 7(1-2), 13-27.

Hoarau, H. & Kline, C. (2014). Science and industry: Sharing knowledge for innovation. Annals of Tourism Research, 46, 44-61.

Hudson, S. (2013). Knowledge exchange: A destination perspective. Journal of Destination Marketing & Management, 2(3), 129-131.

Hung, K., Li, X., Pan, B. & Petrick, J. F. (2010). Knowledge dissemination in tourism education: A case of tourism marketing. Journal of Travel & Tourism Marketing, 27(5), 519-532.

JabRef reference manager. (s.d.). Acedido em 16 de junho de 2014, a partir de http://jabref.sourceforge.net/

Lemelin, S. (2006). The Tourism Intelligence Network. Journal of Quality Assurance in Hospitality & Tourism, 7(1-2), 147-159.

Mahdi, O. R., Almsafir, M. K. & Yao, L. (2011). The role of knowledge and knowledge management in sustaining competitive advantage within organizations: A review. African Journal Of Business Management, 5(23), 9912-9931.

Oliver, P. (2012). Succeeding with your literature review: A handbook for students. Maidenhead: Open University Press.

Pan, G. W., Scott, N. & Laws, E. (2006). Understanding and sharing knowledge of new tourism markets. Journal of Quality Assurance in Hospitality & Tourism, 7(1-2), 99-116.

Paraskevas, A., Altinay, L., Mclean, J. & Cooper, C. (2013). Crisis knowledge in tourism: Types, flows and governance. Annals of Tourism Research, 41, 130-152.

Phillips, F., Delcambre, L. & Weaver, M. (2004). Knowledge management: A re-assessment and case. Knowledge, Technology & Policy, 17(3-4), 65-82.

Pyo, S. (2012). Identifying and prioritizing destination knowledge needs. Annals of Tourism Research, 39(2), 1156-1175.

Ritchie, R. J. & Ritchie, J. (2002). A framework for an industry supported destination marketing information system. Tourism Management, 23(5), 439-454.

Ruhanen, L. & Cooper, C. (2004). Applying a knowledge management framework to tourism research. Tourism Recreation Research, 29(1), 83-88.

Samdahl, D. M. & Kelly, J. J. (1999). Speaking only to ourselves? Citation analysis of Journal of Leisure Research and Leisure Sciences. Journal of Leisure Research, 31(2), 171-180.

Santoro, M. D. & Gopalakrishnan, S. (2000). The institutionalization of knowledge transfer activities within industry–university collaborative ventures. Journal of Engineering and Technology Management, 17(3-4), 299-319.

Scopus (s.d.). Scopus. Retirado de http://www.elsevier.com/online-tools/scopus.

Shaw, G. & Williams, A. (2009). Knowledge transfer and management in tourism organisations: An emerging research agenda. Tourism Management, 30(3), 325-335.

Stamboulis, Y. & Skayannis, P. (2003). Innovation strategies and technology for experience-based tourism. Tourism Management, 24(1), 35-43.

Stacke, A. R., Hoffmann, V. E. & Costa, H. A. (2012). Knowledge transfer among clustered firms: A study of Brazil. Anatolia, 23(1), 90-106.

Thomas, R. (2012). Business elites, universities and knowledge transfer in tourism. Tourism Management, 33(3), 553-561.

Web of Science (s.d.). Web of science. Retirado de http://thomsonreuters.com/thomson-reuters-web-of-science/

Weidenfeld, A., Williams, A. M. & Butler, R. W. (2010). Knowledge transfer and innovation among attractions. Annals of Tourism Research, 37(3), 604-626.

Xiao, H. (2006). Towards a research agenda for knowledge management in tourism. Tourism and Hospitality Planning & Development, 3(2), 143-157.

Xiao, H. & Smith, S. L. (2007). The use of tourism knowledge. Annals of Tourism Research, 34(2), 310-331.

Yang, J. (2007). Knowledge sharing: Investigating appropriate leadership roles and collaborative culture. Tourism Management, 28(2), 530-543.

Downloads

Publicado

2015-03-27

Como Citar

Santos, J. P. dos. (2015). Transferência e utilização do conhecimento em turismo: O estado da arte. Tourism and Hospitality International Journal, 4(1). Obtido de http://thijournal.isce.pt/index.php/THIJ/article/view/132